I’ve been troubled by the fact that patients can go to websites that allow them to rate their physicians and add comments. The main problem is that physicians can not defend themselves on these sites without breaching patient confidentiality. How is it fair for someone to provide a one-sided statement that usually is derogatory toward the physician or practice and we can not refute the claims by giving our side of the story. Who can make an informed decision based on one person’s claim of being treated poorly or unfairly?

There is always another side to the story! What is not being told is that the disgruntled patient may have wanted something that violated policy, the physician’s license, or the medical practice act. Perhaps the patient was abusive toward staff and was discharged? Maybe the patient just didn’t want to pay their bill and became upset that the practice sent him to collection? I can definitely say we have had our share of demanding patients who “want what they want when they want it”, otherwise known as the Burger King mentality. They do not want to go along with our rules and policies. They dont care that it was against the medical practice act to provide a prescription for something that the physician never treated them for.

I believe that anybody who looks at these rating websites really take it with a grain of salt. More often than not, satisfied people rarely go out of their way to find one of these sites and give their feedback. The patients who are fired up to get revenge are the ones that frequent these sites on a regular basis. Just think about how many patients a physician has and if you go to one of these rating websites and see 2 or 3 negative comments, is that really bad? Can you trust everything someone else tells you? What is their motive? Did that person have any part of the conflict? Have you ever met someone that was adamant that they were right about something and would not have an open mind to accept anything beyond what they believed?

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